The Center for Bird and Exotic Animal Medicine at 11401 Northeast 195th Street in Bothell, Washington

Customer Reviews about The Center for Bird and Exotic Animal Medicine

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  Solid help with animals, but I don't love the office staff - it was kind of difficult to deal with them. I waited a decent time in the exam room. You pay $54 dollars more (in addition to the $54 regular exam price) to make an appointment when they don't have any. I didn't get a ton of guidence on what tests to choose, even though it was my first visit. Overall helpful, but not a great experience.
  November 07, 2017

  by Anna M
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  Long review, but in summary, if you take your pet to this vet clinic, be prepared to receive an exaggerated diagnosis and aggressive treatment option that's prohibitively expensive, and given the option of euthanasia if you don't want to follow their treatment plan. Please, for the sake of your pet, get a second opinion. Better yet, don't go here at all. Three weeks ago, we brought in our duck who had been bitten by a dog. We expected to get the injury cleaned and possibly stitched. When the vet came, she gave us the most negative possible news in an effort to sell a $900 treatment plan of surgery (including an hour of anesthesia), X-rays, radiographs, among other things. Our only other course of action? Euthanasia. While we respect the fact that we aren’t trained vets, it seems drastic to only provide two courses of treatment, one of which would be to put down an animal who didn’t appear to be mortally injured. After she successfully reduced my mom to tears, she left to let us discuss those options. We frantically called another vet for a second opinion, and were informed that ducks are typically tough animals that recover from injuries quickly with little intervention, and were assured that we had more options than just surgery or euthanasia. After informing her of our decision to wait a night before subjecting him to surgery, she threatened that our inaction would likely result in necrosis of the injured tissue and become infected with maggots. Besides the fact that I'm not a total idiot and know that this isn’t something that will occur overnight, this vet again chose to try and scare us into making an uninformed decision rather than being upfront about what would be best for our animal. After this warning, we confirmed we weren’t going to subject our duck to invasive and stressful surgery, but we also wouldn’t be putting him down without giving him a fighting chance. This didn’t please her and she slammed the door as she stormed out of the exam room. The vet tech who brought us our duck and demonstrated how to give him his medicine was the only reason we would consider giving this place one star. He was friendly, informative, and reassuring. When we asked about his pain level and what we might expect for the next day or so, he assured us that ducks are tough and recover fairly quickly from injuries (totally contrary to what the vet tried to make us believe). He didn't seem to think it was odd or unwise for us to take our duck home without performing surgery, and seemed optimistic about his current status and future recovery. The next morning, we took our duck to a different vet. From what we had relayed from the initial vet, he expected much more severe injuries and was pleasantly surprised at his condition. He didn't think surgery was necessary at all and said his injury was already showing promising signs of healing. After only a few days, our duck was doing much better, walking almost normally, and had about had it with being confined and indoors. He is acting much like his normal, sassy self and not like an animal we have subjected to an unnecessarily painful ordeal by not accepting the initial treatment plan. Following this horrific experience, and after reading other similar reviews, we felt the need to share this with others. What is so concerning is that we almost let this vet convince us to euthanize our currently healthy and happy animal. We are completely sick about this and want to prevent it from happening to other people. The fact that this vet was not willing to compromise and provide some sort of plan B before euthanasia is unacceptable. She didn't even try to work with us to prioritize treatment items when we indicated we couldn't spend $900 on surgery for a pet duck, no matter how much we love him. So please, if you ever take your pet there and they try to shame you for your decisions or make you choose between two terrible options, please do not fall for it. Get your pet as far away from them as possible.
  August 16, 2017

  by Sarah DeLand

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Today: 08:00 am — 06:00 pm

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About The Center for Bird and Exotic Animal Medicine in Bothell